Return & Refund Policy

We want you to be completely satisfied with your smart home setup, which is why we offer a 30-day money-back guarantee on all SwitchBot products. If your device doesn't fit your lifestyle, you can return it in its original packaging for a full refund or exchange.

1

Initiate Your Return

Log into your account or visit our support portal to submit a return request with your order number and reason for return.

2

Prepare the Package

Securely pack the SwitchBot device, including all original accessories, manuals, and batteries, back into its original retail box.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our technical team inspects the returned unit, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing