Frequently Asked Questions

Everything you need to know about SwitchBot products, shipping, and smart home integration.

Does SwitchBot work with voice assistants like Alexa and Google Assistant?

Yes, most SwitchBot devices are compatible with Alexa, Google Assistant, Siri Shortcuts, and IFTTT. Please note that a SwitchBot Hub Mini or Hub 2 is required for cloud services and voice control integration.

What is your shipping policy and estimated delivery time?

We offer worldwide shipping. Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-10 business days depending on your location and local customs processing.

What is the return policy for SwitchBot products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Do I need a Hub to use SwitchBot products?

While many SwitchBot products can be controlled directly via Bluetooth using your smartphone, a SwitchBot Hub is necessary for remote access, voice control, and creating automated scenes with other smart home devices.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure checkout experience.

Is there a warranty on SwitchBot electronics?

Yes, all SwitchBot hardware comes with a 1-year limited warranty starting from the date of purchase, covering any manufacturing defects or hardware malfunctions under normal use.